By booking a service with Aura Havenly Cleaning Services, you agree to the terms outlined below.
We want every client to have a clear understanding of how we work. Please review our policies below.
Cancellation Policy
We understand that plans can change. Cancellations must be made before your scheduled cleaner departs for your address. If a cancellation is made after the cleaner has already arrived, or is en route and has reached your address before the cancellation is received, a late cancellation fee of £20 will apply. We appreciate as much advance notice as possible so we can adjust our schedule accordingly.
Insurance & Damage Claims
Our company is fully insured. In the rare event that damage occurs during a cleaning service, please report it to us as soon as possible along with supporting evidence (such as photos). Once received, we will review the claim and, where applicable, submit it to our insurance provider on your behalf. Please note that not all reported damage is automatically deemed the responsibility of Aura Havenly Cleaning Services — each claim is assessed individually, and liability is determined based on the circumstances and evidence provided. Pre-existing damage, general wear and tear, and issues caused by faulty or fragile items are not covered.
Payments
Payment is due immediately following the completion of your cleaning service, or at the latest, by the next business day. Payments are processed directly through our company Aura Havenly . For questions about payment methods or invoicing, please contact our team directly.